Privacy Policy

Effective Date: 03/01/2026

Terra Nova Design Build (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://terranovadesignbuild.com) or interact with our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website includes:

  • Personal Data: Personally identifiable information, such as your name, shipping/project address, email address, and telephone number, that you voluntarily give to us when you fill out our contact or consultation forms.

  • Project Information: Details, descriptions, and budgets related to your home design and building projects that you share with our team to request a quote or service.

  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Provide estimates, design consultations, and construction services.

  • Respond to customer service requests and correspond with you regarding your project.

  • Schedule appointments and site visits.

  • Improve our website and service offerings.

  • Fulfill and manage projects, purchases, and related transactions.

3. SMS Communications Policy, Data Sharing, and Terms

Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.

  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Terra Nova Design / Build Messaging Terms and Conditions

  • The messaging program consists of general conversational messaging to answer questions and provide support to customers. Types of messages sent may include project updates, appointment reminders, and service updates.

  • You can cancel the SMS service at any time. Just text ‘STOP‘ to the phone number from which you received messages. After you send the SMS message ‘STOP‘ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

  • For help, reply HELP to the number from which you received messages or contact our support at Gr***@******************ld.com or 240-200-5499.

  • Carriers are not liable for delayed or undelivered messages.

  • As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  • If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

4. Disclosure of Your Information

We deeply respect your privacy. We may share information we have collected about you in certain situations, strictly limited to the following:

  • Third-Party Service Providers: We may share your information with trusted third parties that perform services for us or on our behalf, such as hosting servers, customer service software, or email delivery. These providers are bound by strict confidentiality agreements. (Note: As stated above, this excludes SMS opt-in data, which is never shared for marketing).

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our site to help customize and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

8. Contact Us

For privacy-related questions, contact us at:

Terra Nova Design Build

Phone: 240-200-5499

Email: Gr***@******************ld.com